Warranties

Warranty

Being high use, small electronic devices, your hearing aids may need servicing from time to time.

Hearing Aid manufacturer’s warranty

If you have any problems with your hearing aids you can have peace of mind with our three-year manufacturer’s warranty. The three-year manufacturer’s warranty is on devices from Starkey, Bernafon, Oticon, Phonak and ReSound due to our partnership with them. If you have a device from a different manufacturer than this term could be shorter. At the time of reviewing which hearing aid product is right for you the Bay Audiology clinician will provide you with more information, so that you can make the best decision for your needs.

Money back guarantee?

All our hearing aid options no matter the manufacturer come with a 60-day money-back guarantee which enables you to try the hearing aids in your own personal listening situations. You may exchange your hearing aids for the same or lesser value or greater value with an additional payment or return for a full refund within 60 days of purchase. This way you can have absolute confidence that you made the right choice and have the perfect hearing solution for your requirements and lifestyle. See below for full terms and conditions:

Bay Audiology reserves the right to refuse to exchange or refund hearing aids where the hearing aid (including its parts) have not been returned or have been damaged or lost. Any refund paid will be the amount paid by the client only, which will not include any discounts or funders' contributions.