About Us

Our Mission

The Bay Audiology mission is to help people enjoy the experience of better hearing throughout New Zealand. This is achieved by reaching out to those with hearing loss providing personalised solutions and exceptional client care.

Our History

Bay Audiology commenced operations in 1990. Through focus on excellence in client care, development of our people and commitment to the hearing industry, Bay Audiology has grown to become one of New Zealand’s leading hearing health providers. Today, Bay Audiology has the most extensive nationwide network of clinics, with over 115 clinics located throughout metropolitan and regional New Zealand. Our clinics are conveniently located to ensure ease of access for our clients.

In 2010, Bay Audiology became a member of the Amplifon Group. Unlike some hearing providers, Amplifon isn’t owned by a hearing aid manufacturer. Because of this, we are able to source, service and repair hearing devices from all major manufacturers. Bay Audiology works primarily with five key partners: ReSound and Oticon (Denmark), Bernafon and Phonak (Switzerland) and Starkey (USA).

Bay Audiology now offer a new range of hearing aids from the world's leading hearing aid manufacturers (ReSound, Oticon and Phonak), powered by Amplifon. Exclusive to this range is a new personalised app that allows you to get the most out of your hearing experience with Amplifon app compatible hearing aids.

If you have a clinical need that isn’t covered by one these manufacturers, we may recommend devices from other reputable manufacturers to ensure that your needs are met with the ideal solution. 

New Zealand's Most Trusted Hearing Specialists

Bay Audiology was voted Reader’s Digest Most Trusted brand in the Hearing Services Category in 2020 and 2021. With our customer-first approach and ongoing support and care, clients can feel understood and supported throughout their hearing journey. We love to see our clients hear the sounds they may have been missing for years. This is an extremely rewarding experience and is a constant reminder of why we do what we do.