Lifetime Care

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Service is our difference

At Bay Audiology our commitment is to finding the right hearing solution for you.

And once you’ve made your decision, we focus on ensuring you have every confidence in it, with added service and support for the life of your device.

We call it Lifetime Care and it’s included with most hearing aids we provide.

Drop in any time

An experienced Bay Audiology team member will always be on hand to assist with support and advice.

Free clean-and-check

Enjoy regular over-the-counter maintenance to keep your hearing aids performing at their best.

Complimentry calibration

Book a free appointment with your clinician should your hearing aids need adjustments.

90-day money-back guarantee

If you’re not completely satisfied with your hearing aids within 90 days, you’ll get 100% of your money back.

3-year manufacturer’s warranty

To give you ongoing peace of mind on your new purchase.

Battery discounts

Every 8th battery pack is on us.

* Starter hearing aids and off-site servicing are excluded from receiving Lifetime Care service offering. T&Cs apply.

Free clean and checks

Hearing aids need to be properly maintained to ensure their best performance which is why you can visit your local clinic and have a free clean and check anytime, no appointment necessary. If you require any consumables such as domes, wax filters or tubes, these will be replaced as part of this service for no charge.

Complimentary adjustments

If you require further support with your hearing aids, you can come in for a complimentary hearing aid adjustment appointment with you clinician. If you are noticing volume fluctuations, high-pitched sounds or discomfort, it is best to book an appointment with your audiologist as they can adjust your hearing aid settings to ensure they are meeting your needs.

Lifetime Care Terms and Conditions

The Lifetime Care service offering is available in conjunction with selected hearing aid purchases at Bay Audiology.
Hearing aids from the Starter technology range at Bay Audiology (including the Free to Hear Program) are excluded from receiving the Lifetime Care service offering.
Introductory cleaning kit and consumable pack is free of charge and includes cleaning wipes, brush, drying container with capsules and spare domes and wax filters (if applicable).
Free clean and checks are available on-site without an appointment for 6-years from the date of hearing aid purchase. If consumables are required there will be no charge for these items during the clean and check. Consumables include onsite tubing, dome and wax filter change.
Free hearing aid calibration appointments for 6-years with a clinician are available if needed. Bay Audiology reserves the right to determine if a free hearing aid calibration appointment is appropriate after the client first visits the clinic for hearing aid support. Appointments will be booked as required by the clinic. Ear suction appointments and other specialised appointments are excluded from the hearing aid calibration appointment offering.
The battery club discount means that for every 7th pack of batteries purchased, the 8th pack will be provided free of charge if the battery club card is shown in clinic. Offer is available in clinic only.
Hearing aids may be exchanged for other products (of the same or lesser value), or may be returned for a refund, within 90 days of purchase. Bay Audiology reserves the right to refuse to exchange or refund hearing aids where the hearing aid (including its parts) have not been returned or have been damaged or lost. Any refund paid will be the amount paid by the client only, which will not include any discounts or funders’ contributions.
The three-year manufacturer’s warranty is on Bay Audiology selected key partner manufacturer brands. If you have a device from a different manufacturer then this term could be shorter. Standard manufacturers’ warranty conditions apply.
Lifetime Care service offering is non-transferable and cannot be redeemed for cash.
Lifetime Care does not apply to off-site servicing, where required.
For clients who eligible for ACC, Lifetime Care is separate to our ACC Care Plan.

Batteries for your hearing aids

You can get hearing aid batteries at your local Bay Audiology clinic. They come in four sizes and are colour coded to help you remember the right size. Your clinician will advise which battery size is required for your hearing aid. You can also purchase hearing aid batteries through our Online Store.

Go to the store

Get consumables from our Online Store

You can purchase some items through our Online Store.

However, not all consumables are on our Online Store. If you need any other products, please get in touch with your local Bay Audiology clinic.

Visit the Online Store

Cleaning products for your hearing aid

Your hearing aids need care to keep them performing as they should. It’s important to clean your hearing aids not only to maintain high performance levels, but also to help minimise any potential problems you may experience with everyday use. Get tips on how to clean your hearing aids and what tools to use here.

Learn more

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