COVID-19 update from Bay Audiology

Clinics closed from Tuesday 24 March

Bay Audiology clinics are now temporarily closed.

Caring for the health and safety of our clients and team members is always top priority and following the Level Four alert for COVID-19 all Bay Audiology clinics are now temporarily closed from 5pm Tuesday 24 March. This will be for a minimum of four weeks following the governments advice.

Updated: 4.00pm 27 March 2020

Upcoming appointments management

If you have an appointment scheduled between 25 March to 22 April, we will be in contact with you to reschedule this for a later date. 

Appointments booked on or after 23 April won't be rescheduled at this time as we expect our clinics to be open. However, if we are advised that business closures will continue past that date, we will call you to reschedule your appointment.


Batteries and hearing aids consumables supply

We want you to have the best possible hearing and are here to support you. If you are having issues purchasing batteries or consumables, or have a query for an audiologist, please call our friendly team on 0800 800 854.

You can also order batteries and consumables (including tubes, wax filters, domes, wipes, receivers, optilube, dry capsules, and dry cups) in our Online Store and receive them at home. Please note that if couriers are unable to operate, delivery of batteries and consumables may be affected. Otherwise, you can purchase hearing aid batteries at many supermarkets and pharmacies (which will remain open during the Level Four alert period).


Hearing aid maintenance tutorials

For advice on how to care for your hearing aids, visit our dedicated sections below.


Supporting you and your hearing during this time

For up-to-date information on COVID-19 (novel coronavrius) please visit:

1. The government's official information at Unite against COVID-19

2. The New Zealand Government Ministry of Health website here.

Or call the dedicated Healthline 0800 number for COVID-19 health advice and information on 0800 358 5453.